Show Side Menu
Call 111 - When it is less urgent than 999
Useful Resources

Out of Hours

If you have an urgent problem when the surgery is closed, please ring NHS 111 your call will be answered by one of the out of hours team. Please note that when contacting them, your telephone conversation will be recorded.

At the weekend surgeries will be held at the -

Russells Hall Hospital - Urgent Care Centre

Pensnett Road Dudley DY1 2HQ.
Telephone: 01384 456 111

At any other time use our Emergency Telephone line as mentioned above and follow the instructions given on the answer machine.

Other numbers you can use in non-emergency

NHS 111

NHS Choices:

Practices are working in partnership to provide additional GP appointments between 6.30pm – 8pm during the week and also over the weekend, If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the area and may not be at your registered practice.


Haden Vale Medical Practice Extended Hours Service

As of the 1st of September 2017 Haden Vale Medical Practice has collaborated with 9 other local GP surgeries to become the new Black Country Hub.

The hub will be based at Portway Family Practice. We will be able to offer extended hours appointments to patients between 6.30pm -8.00pm Monday to Friday, 9.00am -12noon on Saturdays and 9.00am-11.00am on Sundays. This service will be offered to all patients registered at the 10 practices and not just patients at Portway family Practice.

Patients will be able to book one of these appointments by contacting reception at Haden Vale Medical Practice, the appointments will be both pre-bookable and on the day with a GP, Nurse or HCA if available.

GPs, Nurses, HCAs and reception staff may come from the other 10 practices to work at Portway Family Practice.

Please be aware that during the hours 6.30pm-8.00pm, staff will not deal with repeat prescription queries, test results, sick notes and private requests. You will need to contact the surgery during normal working hours.

If you have any questions please do not hesitate to ask a member of staff as they will be happy to help.

What Is None Urgent And Emergency Care?

None Urgent Care Services

offer advice and treatment for minor illnesses or injuries where you cannot wait for a routine appointment with your GP.

Some of the services that provide none urgent care are:

NHS 111





Emergency Care Services

Provide treatment for Life threatening conditions, this could be a serious illness or injury such as chest pain, severe loss of blood or choking.

Some of the services that provide emergency care are:



Every year, millions of us visit our GP with minor health problems that our local pharmacist could resolve.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema and athlete's foot.

But by visiting your pharmacy instead, you could save yourself time and trouble.

Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help clear up the problem.

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.

What's more, many pharmacies are open in the evenings and on the weekends.

If everybody went to a pharmacist with common health problems, more time would be freed up for our GPs. This might make it easier to get a convenient appointment with your GP next time you need one.

So, if you have a common health problem, a trip to your local pharmacy is an option.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!