SystmOnline
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
If you are on a repeat medication you will be given a list of your repeat prescription from your pharmacy please bring this into the practice to enable us to order your repeat medication.
Your medication review dates will be printed on this slip and any messages the Doctors may have for you. It is important that you check that any guidance that is given is followed through ie blood test required as this can avoid any delays in your medication being issued.
You can request your medication via our dedicated email address; prescriptions.hadenvale@nhs.net, please ensure that you add your full name, date of birth and what medication you are requesting.
All repeat prescription requests must be given in writing using the above process or filling out a Repeat prescription Request Form. We endeavour to complete your requests for repeat prescriptions within 48 hours.
Non-Repeat: You will need to book an appointment to see a doctor or have a telephone consultation for non-repeat medication; this is to ensure that you are taking the correct medication for your condition.
Non-urgent advice: Patient Notice
Please allow 48 hours for repeat prescriptions to actioned.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
- Online
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - Email
prescriptions.hadenvale@nhs.net (include full name, date of birth and medication required) - In Writing
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, then it will be automatically sent to your nearest chemist.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery.
Medication Reviews
Any patient that has repeat medication will need at least 1 medication review per year.
If you are on medication that requires regular blood tests it is the patients responsibility to ensure that these are carried out within the relevant timescale and avoid any delay; if tests care not done this can delay the reauthorisation process.
Please ask at Reception if you are unsure when your blood tests or reviews are required.
You can do this in two ways:
- Phone us Monday to Friday, from 10am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am.
Non-urgent advice: Patient Notice
Not having the minimum medication review could result in your medication being took off repeats and will be issued once a review has been made.
Prescription Charges
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.